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Vacancy Service Leader - HR & Business Support
Town Forfar
Employer Angus Council
Vacancy type Full Time Job
Reference number Ser6766
Form of employment Full Time
Salary / Rate £66,644.00 - £71,728.00
Hours Not specified
Published 22/10/2021
Closing date 29/10/2021


We have an exciting opportunity to join our senior leadership team within the HR, Digital Enablement, IT & Business Support Directorate, delivering a wide range of support services across the council and to the wider community.

You will have the talent and drive to lead a diverse service which includes Human Resources, Staffing and Payroll, a corporate Business Support service providing clerical, administrative and financial processing support across the council, and the council’s Contact Centre.

You will be a Chartered Member of the CIPD or have a relevant professional qualification. You must also have considerable experience of leading Human Resource services in a large and complex organisation and be able to evidence effective and visible leadership and innovation in delivering services. A strong track record in transforming service delivery and a customer focused approach is also essential for this role


  • Support the development and implementation of the council’s short, medium, and long-term workforce strategies to align with its policies, plans and programmes.
  • Lead the development and implementation of policies and procedures as they relate to the duties and responsibilities of this post.
  • Provide HR advice and guidance to committees, sub-committees, service and corporate working groups and boards.
  • Ensure that all council recruitment and employment practices meet current equalities legislation and standards, regularly monitoring relevant processes across the council.
  • Ensure that the Employee Management Information System is maintained and developed appropriately in line with the council’s digital ambitions.
  • Prepare specifications and tender documentation as required in relation to occupational health, employee assistance, employee benefits and EMIS contracts and fulfil the client contact role in relation to these. 
  • Develop job evaluation and grading appeal processes and support the review and development of the pay and grading structure.
  • Represent the council at external bodies/tribunals, regional and national working groups in respect of HR issues. 
  • Support the Director in consultation and negotiation with recognised trade unions in relation to employment matters.
  • Prepare reports and briefings for Corporate Leadership Team and council committees.
  • Plan the work of HR and Business Support services and prepare and continuously review service and performance plans to ensure the effective management and performance of the services.
  • Develop the Business Support Service to support effective service delivery across the council.
  • Lead and manage the development of the council’s customer contact centre.
  • Monitor and manage the allocated budget and provide line management and scrutiny to direct reports.

Essential criteria

  • Chartered Member of Chartered Institute of Personnel & Development (CIPD) or relevant professional qualification
  • Evidence of Continuing Professional Development
  • Experience of leading Human Resources services in complex organisational environments including the public sector ·          
  • Experience of supporting successful organisational and cultural change
  • Considerable experience in the field of Human Resources. specifically, development and implementation of human resources/workforce strategy
  • Able to identify opportunities/potential benefits that can be achieved by using digital technologies to transform service delivery ·          
  • Experience of operating within a political environment ·          
  • A strong track record in terms of partnership and collaborative working; can describe experience in terms of benefits gained ·          
  • Experience in promoting a customer focused approach, ensuring that customer care principles and practices are applied ·          
  • Active and influential involvement in key initiatives as part of a corporate team; can provide evidence of collaborative team working ·          
  • Experience of performance management and successful service improvement against challenging outcomes/objectives ·          
  • Can demonstrate how (their) leadership has impacted upon specific situations ·          
  • Willingness to undertake mandatory information governance and equalities training    
  • Evidence of excellent interpersonal and communication skills ·          
  • Displays political and contextual astuteness ·          
  • Able to manage a challenging workload effectively and can motivate others to succeed ·          
  • Can demonstrate tenacity and resourcefulness ·          
  • Takes personal responsibility for ensuring that diversity and equality are respected and acted upon ·          
  • Comfortable working in conditions of ambiguity and complexity and can demonstrate by example ·          
  • Decisive but capable of consulting and incorporating the views of others ·          
  • Has intellectual flexibility, including analytical and strategic capability, and the ability to consider options/information from a wide range of sources ·          
  • Demonstrates a confident and adaptive leadership style that is inclusive and facilitative ·          
  • Can provide evidence of developing individuals and teams, motivating colleagues and identifying and nurturing talent  

Desirable criteria

  • Degree or equivalent in a related discipline
  • Post graduate qualification in Leadership and/or Management
  • Mobility, in order to work flexibly and agilely in a variety of locations as required

Additional information

Not specified


No documents available

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